Your Quality Circle

An organization does not operate in vacuum therefore it’s inevitable to not compare its capabilities against the best practices in the industry. Capabilities of a business refers to the competencies, skills, resources, and strategic assets that enables it to deliver value to customers, perform core functions and achieve goals. Benchmarking capabilities allows businesses to compare against the best in the industry. In this article we will discuss the steps involved in Capability Benchmarking. 1.Identify the area of focus: Determine the capabilities or areas that are to be benchmarked. It can be anything like a process, product, service, department, technology etc. It is here that you need an expert that can help you navigate your benchmarking plan further . Grant Thornton Bharat has a top-notch business excellence team that will help in Capability Diagnosis . They have 12+ years of industry experience and work in multiple domains. 2.Select Benchmarking Partners: These are rec...

  When a business claims to be “Sector Agnostic”, it means they are not limited to any specific industry or sector. They are flexible and adaptable across various sectors. The benefits of being sector-agnostic are as follows: 1.       Diversification : A business does not limit itself to a single sector. This helps to mitigate the risks associated with specific sectors that may experience downturns or economic fluctuations. Diversification spreads risk across multiple sectors, potentially stabilizing returns. 2.       Flexibility and Adaptability : Resources can be easily reallocated based on emerging trends, technological advancements, or evolving consumer demands. This adaptability helps seize new opportunities and navigate through challenges. 3.       Access to Emerging Opportunities : Innovations and disruptions often transcend industry boundaries and being sector agnostic enables businesses to cap...

  Agile Transformation refers to the process of inculcating agile methodologies in people, process, and technology in an organization. Promoting a culture of conscious attempt to follow agile principles in all aspects. There are undeniable benefits of this business excellence model, and a few are discussed below: 1.     Promptness: Breaking tasks into smaller parts makes it more manageable and faster to deliver, these are referred to as sprints. Doing this iteratively and encouraging regular feedback and adjustments leads to quick delivery. 2.     Customer Satisfaction: An organization has internal as well as external customers. Involving stakeholders in gaining feedback and suggestions helps in adaptation to change requirements and meet their expectations better. 3.     Internal collaboration & communication: Agile transformation promotes a team that is highly motivated and charged to work towards collective good in the org...

The Capability Maturity Model Integration (CMMI) is a dynamic tool for businesses worldwide. It aids in consistent development of better products and services. The model has gone through multiple iterations over the years so that its applicability can be inclusive of various businesses. The CMMI Model focuses on improving organizational maturity. The levels of the model are: i)    Level 0: Incomplete Any work or task undertaken barely gets completed, it may or may not. The unknowns are present everywhere. ii)   Level 1: Initial The work gets completed but there is a complete chaos. Problems like going overbudget or reworks are common. iii)   Level 2: Managed Anything that is planned, organized, and then performed is said to be managed, there are processes for projects, but the organization is still reactive. iv)   Level 3: Defined The processes are defined for the organization as a whole and not silos. The approach is proactive in identifying ...

Ever been in a meeting where the person screaming the loudest got their way even though the majority of the team didn’t agree with them? If yes, you know that’s a squeaky wheel ! Organizations often end up prioritizing the squeaky wheel when making crucial decisions. The consequences of such decisions — misallocation of resources, inefficiency and ineffectiveness. Therefore, experts use several decision-making tools to avoid the downsides.  One such tool is pareto chart , a bar chart that ranks defects from largest to smallest and helps prioritize quality problems. Knowing which problem requires immediate attention helps to focus improvement efforts on areas where the yield is the most. The Pareto Principle is based on the law of vital few (the factors which require the most attention and cause severe defects) and trivial many (the factors that cause minor defects and should not be prioritized before the vital few). It follows the rule of 80/20 which states, 80% of...

The EFQM Model is a universal framework which answers the three most important questions for an  organization: WHY do we exist? Why do we choose this strategy? What is the reason or purpose? HOW do we deliver the strategy? WHAT have we achieved till date using it and what do we aim to achieve in future? The answers to these questions lay the pillars of EFQM Model — 1. DIRECTION : It defines a purpose and vision that is inspirational. Develop strategies that create  sustainable value. 2. EXECUTION : Strategies which cannot be executed or do not motivate are irrelevant. The  purpose defined should be executed in the best possible manner. 3. RESULTS : It is crucial to gauge the results of the parameters defined in the Direction &  Execution stage. Have forecasting methods in place to know what more can be achieved in  future. This pathbreaking model is used by more than 50,000 organizations across the globe for more than 30  years. I recently came acro...