Your Quality Circle

  Ask yourself — am I proactive or reactive ? Being former, I believe it’s better to be well prepared for what is to come instead of not being curious and letting things happen to you. I am a Lean Six Sigma Green Belt certified by Grant Thornton , and can certainly vouch for it from my experience. ·        Fresh : A student with no prior work experience, I was a clean slate which enabled me to grasp the sessions without any confining thoughts. I was curious and asked more questions. The trainer was equally enthusiastic and responsive. ·        Diversity: If your batch comprises of people from multiple specializations, it increases the quality of case studies being discussed. It is good to have knowledge about the domain you are interested in but even better to know what’s happening in other domains too. Our trainer explained that we would be interacting with people from various backgrounds, future is highly unc...

An organization does not operate in vacuum therefore it’s inevitable to not compare its capabilities against the best practices in the industry. Capabilities of a business refers to the competencies, skills, resources, and strategic assets that enables it to deliver value to customers, perform core functions and achieve goals. Benchmarking capabilities allows businesses to compare against the best in the industry. In this article we will discuss the steps involved in Capability Benchmarking. 1.Identify the area of focus: Determine the capabilities or areas that are to be benchmarked. It can be anything like a process, product, service, department, technology etc. It is here that you need an expert that can help you navigate your benchmarking plan further . Grant Thornton Bharat has a top-notch business excellence team that will help in Capability Diagnosis . They have 12+ years of industry experience and work in multiple domains. 2.Select Benchmarking Partners: These are rec...

The EFQM Model is a universal framework which answers the three most important questions for an  organization: WHY do we exist? Why do we choose this strategy? What is the reason or purpose? HOW do we deliver the strategy? WHAT have we achieved till date using it and what do we aim to achieve in future? The answers to these questions lay the pillars of EFQM Model — 1. DIRECTION : It defines a purpose and vision that is inspirational. Develop strategies that create  sustainable value. 2. EXECUTION : Strategies which cannot be executed or do not motivate are irrelevant. The  purpose defined should be executed in the best possible manner. 3. RESULTS : It is crucial to gauge the results of the parameters defined in the Direction &  Execution stage. Have forecasting methods in place to know what more can be achieved in  future. This pathbreaking model is used by more than 50,000 organizations across the globe for more than 30  years. I recently came acro...